Returns & complaints

If the report does not land for you, write to hello@astrodecade.com within 14 days of purchase — before we generate another product for you. We refund the full amount.

One email quoting the order address is enough. We do not ask why.

Each report is produced individually from your birth data, so EU law allows us to begin only after your express consent. Once generation starts, the statutory withdrawal right ends.

Our goodwill policy still applies — described above and in section 6 of the Terms.

Email hello@astrodecade.com with the order email address, the product name and a description of the problem.

We respond within 14 days at the latest. We correct the report, regenerate it, or refund you.

Digital products are delivered within 24 hours of payment, usually within minutes. If nothing arrived, check spam and then write to us — we re-issue it at no cost.

Cancel the Transit Calendar with a single email. It ends when the paid month runs out, with no further charges.

hello@astrodecade.com — we reply within 24 h.